This website is owned and operated by Essentially Equine Services. Throughout the website, any reference to ‘we’, ‘us’ or ‘our’ refers to Essentially Equine Services.

By visiting and utilising this website or purchasing from us you are engaging in our service and agree to be bound by the following terms and conditions.

We reserve the right at any time to modify or discontinue services or products without notice.

Therapy Bookings and Treatment:

  • Booking cancellations must be notified 3 business days in advance of the appointment or a 50% fee applies
  • It is the owner’s responsibility to provide a safe environment for the horse to be treated.  If the environment is deemed unsafe by Essentially Equine Services, treatment will not be provided and a 50% charge will apply for travel and time incurred.
  • If the horse is behaving in a dangerous manner, as deemed by Essentially Equine Services, and the owner is not able to maintain control the horse will not be treated and a 50% charge will apply for travel and time incurred.
  • Bowen Therapy and Scar Tissue Therapy are not a substitute for veterinary care (in horses) or medical treatment (in humans).  It is the owner/persons responsibility to seek appropriate medical care and advice.
  • By booking treatment you agree that Essentially Equine Services is not liable for any harm caused to yourself, your horse or your property.
  • We reserve the right to refuse service or treatment to anyone, for any reason, at any time without explanation.

Invoicing, Outstanding Debts and Pricing

  • All invoices are strictly payable within 7 days
  • Invoices that are outstanding beyond one month will incur a late payment fee of $10 with an additional $10 charge for every month thereafter that the invoice remains outstanding
  • Prices for our products and services are subject to change without notice

Mailing List:

  • When you provide your email address in an online form you may be added to our mailing list. We only send emails that we think will be relevant to you and you can opt-out at any time by clicking on the unsubscribe link in the emails or by contacting us.


  • Topical treatments provided by Essentially Equine Services are to be used strictly as labelled.
  • Topical treatments and complimentary products are not intended as substitutes for medical or veterinary care or advice.

Product Shipping:

  • For products currently in stock, items will be shipped within 3 business days
  • For products not currently in stock, you will be advised within 48 hours with an approximate shipping duration.
  • Essentially Equine Services does not accept responsibility for items lost in transit.  Should you require tracking of your package please advise on checkout and we are happy to accommodate this request. Please note that additional postage fees apply for tracking of items.

Product Returns:

  • If your product is found to be faulty you are welcome to return it for replacement or refund within 30 days of purchase.
  • If you need to return your product please contact Essentially Equine Services in writing prior to returning the item to advise what the fault is and whether you require replacement or refund.
  • Consumer Guarantees Act 1993.  The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. Refer to Consumer Guarantees Act for more information.
  • Fair Trading Act 1986. The Fair Trading Act is designed to protect the customer from being
    misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Errors and Omissions:

Occasionally there may be information on our site that contains errors or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors or omissions, and to change or update information or cancel orders if any information on this website or in correspondence is inaccurate at any time without prior notice (including after you have submitted your order).

Changes to Terms and Conditions:

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of, or access to, our website or the services and products we offer following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such rights or provisions thereafter.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the services and products we offer constitutes the entire agreement and understanding between you and us and govern your use of the services and products, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).